Refunds and Returns Policy - Tan Solutions | You, The Dreamers... We, The Architects...

Refund and Returns Policy

At Tan Solutions, we value the trust our clients place in us and are committed to delivering exceptional web development and digital marketing services. This Refund and Returns Policy outlines the terms under which refunds and adjustments may be issued.

1. Scope of the Policy

This policy applies to all services provided by Tan Solutions, including but not limited to:

Web Development
Digital Marketing
SEO Services
Social Media Management
Content Creation
Other Custom Services

2. Eligibility for Refunds

Refunds are issued under the following circumstances:

2.1. Service Non-Delivery

If Tan Solutions is unable to deliver the agreed-upon services due to unforeseen circumstances or internal challenges, a full or partial refund may be granted.

2.2. Cancellation by Client

Before Project Commencement: If you cancel your project before work begins, a full refund will be issued.
After Project Commencement: If you cancel your project after work has started, refunds will be prorated based on the amount of work completed at the time of cancellation.

2.3. Dissatisfaction with Results

If you are dissatisfied with our services, we encourage you to contact us within 7 business days of project completion. Depending on the nature of the dissatisfaction, we may offer:
Revisions to address the issues.
A partial refund if revisions fail to meet agreed-upon expectations.

3. Non-Refundable Services

The following are not eligible for refunds:

Custom services that have been fully delivered and approved by the client.
Third-party costs incurred on behalf of the client (e.g., hosting fees, advertising budgets, plugin licenses).
Hourly-based consulting or training sessions already completed.

4. Refund Process

To request a refund, please follow these steps:

Submit a Request: Email us at [Your Email Address] with the following details:

Your name and contact information.
A description of the issue and reason for refund request.
Supporting evidence, if applicable (e.g., email correspondence, deliverables).

Review and Response: Our team will review your request within 5 business days and provide a resolution or request additional information.
Refund Issuance: Approved refunds will be processed within 7 business days via the original payment method unless otherwise agreed upon.

5. Revisions and Adjustments

We are committed to ensuring client satisfaction and offer [Insert Number] free revisions within the scope of the original agreement. Additional revisions outside the initial agreement may incur extra charges.

6. Disputes

If a resolution cannot be reached, disputes will be handled in accordance with the laws of [Your Location].

For further assistance, please contact us at:
Email: [email protected]

We appreciate your business and aim to provide services that exceed your expectations.

This policy is subject to change without notice.