As a digital marketing agency, Tan Solutions primarily delivers services and digital products. This Shipping & Delivery Policy outlines how we manage the delivery of our services and deliverables. Please review this policy to understand how we operate.

1. Nature of Deliverables

1.1 Digital Deliverables

• Tan Solutions provides digital services such as marketing strategies, reports, analytics, content, and campaigns.
• Deliverables are typically shared electronically through email, cloud storage links, or other agreed platforms.

1.2 Physical Deliverables (if applicable)

• In rare cases where physical items (e.g., branded promotional materials) are required, they will be shipped using a reliable courier or delivery service.

2. Delivery Timeline

2.1 Digital Deliverables

• Delivery timelines for digital assets or services are specified in the project agreement or proposal.
• Timely delivery is subject to receiving all required inputs, approvals, and information from the Client.

2.2 Physical Deliverables

• Physical items (if applicable) will be shipped within the timeline agreed upon during the project planning stage.
• Clients will be provided with tracking information for their shipments, where available.

3. Delivery Methods

3.1 Electronic Delivery

• Most deliverables are shared via email, file-sharing platforms (e.g., Google Drive, Dropbox), or project management tools (e.g., Trello, Asana).
• Tan Solutions ensures all digital deliverables are delivered securely and in the agreed format.

3.2 Physical Shipping

• Physical items, if any, will be shipped through reputable courier services. Shipping fees and responsibilities will be discussed with the Client in advance.

4. Client Responsibilities

4.1 Access and Communication

• Clients must provide valid email addresses and ensure timely communication for the smooth delivery of digital assets.
• It is the Client’s responsibility to download and store all digital files upon delivery.

4.2 Physical Delivery Information

• Clients must provide accurate shipping addresses for physical deliveries. Tan Solutions is not responsible for delays or losses due to incorrect address information.

5. Shipping Costs (if applicable)

5.1 Shipping costs for physical items will be discussed and agreed upon before shipping.
5.2 Clients are responsible for any customs duties, taxes, or additional charges incurred during the shipping process.

6. Delivery Confirmation

6.1 For digital assets, a confirmation email will be sent to the Client upon successful delivery.
6.2 For physical items, Tan Solutions will share tracking information and confirm shipment with the Client.

7. Delays and Issues

7.1 Digital Deliverables

• If delays occur due to unforeseen circumstances or dependencies on the Client, Tan Solutions will communicate promptly and revise the timeline as needed.

7.2 Physical Deliverables

• In case of delays with shipping partners, Tan Solutions will work to resolve the issue but is not liable for delays outside of its control.

8. Changes to the Policy

Tan Solutions reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will be communicated via our website or directly to clients when necessary.

9. Contact Us

For any questions or concerns regarding the delivery of services or products, please contact us:
Email: [email protected]
Phone: +91-8820208999

By engaging with Tan Solutions, you acknowledge and agree to the terms of this Shipping & Delivery Policy.